Privacy Policy
This policy explains what data [LEGAL_ENTITY] (“Messavo”) collects, why, and how you can control it.
Draft, pending legal review. Do not treat this as a final legal document.
Last updated: 12 October 2026
What we collect
Account data: your name, email and sign-in details.
Workspace content: conversations, contacts, products, flows and settings from the channels you connect. This data is yours; we only process it on your behalf.
Usage data: how many messages and active customers, to calculate cost and keep the service running.
Website analytics: only when analytics is switched on, anonymous usage events.
Why we use it
To run the service, send replies to your customers' messages and run your automation.
To calculate cost, keep things secure and prevent abuse.
To contact you about the service.
Third parties
When you connect a channel (such as Meta, WhatsApp or Telegram), data is exchanged with that platform to send and receive messages.
If you configure an AI provider, questions and the context needed to answer them go to that provider. If you use your own API key, that provider's terms apply.
We do not sell your data.
How long we keep it
For as long as your account and workspace are active. When you delete a workspace, its data is permanently erased once a 24-hour grace period ends. See the data deletion page for details.
Your rights
You can view, correct and delete your data, and withdraw channel access at any time.
To make a request, use the contact details below.
Security
We use workspace-level access control and encrypted connections. No system is perfectly secure; if we find a problem we will tell you promptly.
Changes and contact
If this policy changes we will update it here. For questions, write to [LEGAL_ENTITY], [LEGAL_ADDRESS], or email [CONTACT_EMAIL].